Our Guarantee If a customer is unsatisfied with a purchase, it can be returned within 7 days of receipt. All products returned must be in new condition, in original packaging and are subject to the Return Policy listed below.
Delivery Time Most orders process within 24-48 hours at which time your item(s) will be shipped or delivered depending on location. Once item(s) ship, transit time is based on your location and the warehouse from which it ships. Orders are shipped UPS Ground, Fed Ex, or USPS. Under special circumstances, items may be shipped via freight, in which case the carrier is determined by availability to your area. Special order / fabricated / custom items may take longer to process. Limited availability may require a 1-2 week time period to obtain the item(s) from the manufacturer, please be advised.
When your order ships you will receive an email providing carrier information. If NwAutollc is unable to deliver any item in a reasonable amount of time, your card will be credited for any product. If you have any additional questions regarding your order, please contact us by email firstname.lastname@example.org or call 1-503-772-2639.
Fitment Guarantee All items are guaranteed to fit vehicles accordingly with minimal to no modification required unless otherwise noted. We are not responsible for the damage that occurs during installing or damage occurring when customization is required (noted in product description). Our fitment guarantee applies to products we offer properly fitting and aligning with OEM spec designs only. Please note: OEM parts made by the car manufacturer always fit best. Professional installation of all our products is highly recommended.
Merchandise Return To make a return, please phone (we will not accept faxes or e-mails) with complete details and reason for the return. Upon approval, a return authorization (RA) number will be issued along with a return address. Upon receipt of RA number, simply ship the package back to the address provided in original condition and in original packaging. Please note that all items are not returned to their original shipping address, please verify the return address prior to shipping the product! Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject to a restocking fee of 25%.
Customers are responsible for original and return shipping costs unless item(s) arrived damaged. Painted parts, used parts, are not returnable for refund or exchange, but warranty issues will be honored. For any items not returned, customer will not be subject to original shipping charges if the net amount of order remains over $100.00. Customer will be charged for return shipping costs for any item(s) returned if originally shipped free. Please allow 4- 6 weeks for refund on return items.
All returns / exchanges must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. No returns will be accepted if the product has been used. No returns will be accepted after 14 days of receipt, ALL returns will be subject to a service charge of 25% restocking fee. Special order or painted items are not returnable and/or are subject to 35% restocking fee under our discretion. Original shipping costs to the customer and return shipping costs are non-refundable. All special orders and non-stock item returns are not refundable. Parts must be in new, re-salable condition, and in their original packing.
Please note: NO PAINTED, CUSTOMIZED OR OTHERWISE ALTERED PARTS WILL BE ACCEPTED OR CREDITED. No returns on electronic parts.
Damaged Shipments If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to NwAutollc. Upon receipt of the returned damage order, Nwautollc will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.
NOTE: Please be sure to thoroughly inspect all items upon arrival and note ALL damages on the delivery sheet. You must sign for the package as "damaged". If damages are noticed after an item has been accepted, the recipient must contact the freight company to file a damage claim.
Order Cancellation To cancel ANY order, please contact a customer service representative as soon as possible By Phone Monday-Friday 9am-6pm PST at 503-772-2639. Orders CAN be canceled by email or voice mail as well. If an order is canceled before it has shipped but after the credit card has been charged, a 10% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee.
Order Error If merchandise ordered has not been received, please E-mail or phone with complete details. Nwautollc will investigate this and work with you to appropriately resolve the situation.